Or do we? We are inclined to think that “our time” is the most extraordinary ever. But then we stumble upon something from the past – people’s previous preoccupations, thoughts, ideas – and realize that we are not the first ones to be thinking these thoughts. That’s my feeling when I find references to the problem of traffic jams and urban congestion … in the 1920s. Or when I read about the how overwhelming the world has become as a result of technology and available information … in the 1960s.
In The Reflective Practitioner (1983), which I am re-reading, Donald Schön discussed the crisis in public faith in professional knowledge stemming from that turbulent period, the late 1960s. Schön noted an unprecedented need for adaptability, and that professionals faced the dilemma that they were being asked to “perform tasks for which they had not been educated” (p. 14). Catching up with new demands on professional practice would be transitory, at best, because of the rapid pace of change. “The patterns of task and knowledge are inherently unstable” (p.15) – doesn’t that sound familiar? Everything seems inherently unstable today … too. And about those wicked problems:
The situations of practice are not problems to be solved but problematic situations characterized by uncertainty, disorder, and indeterminacy.
Here Schön is following the ideas of John Dewey. And he goes on to quote Russell Ackoff, a founder of the field of operations research (the ultimate in positivism and rational problem solving), who had his own terminology for wicked problems.
managers are not confronted with problems that are independent of each other, but with dynamic situations that consist of complex systems of changing problems that interact with each other. I call such situations messes. [Emphasis added] Problems are abstractions extracted from messes by analysis; they are to messes as atoms are to tables and charts … Managers do not solve problems: they manage messes.
Citation: (1979) Journal of Operational Research Society 30 (2): 93-104.
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